Global Support Center Development

We have developed and maintain the Global Support Center, a completely secure and customizable web-based application that enables organizations to streamline their technical support process.

The application brings balance and discipline for harmonizing requirements, development, maintenance, and sustainment to support fielding and support of software intensive systems. Problem and resolution repositories, electronic access to software, technical publications, and documents, and an interactive user forum provide higher readiness and shorter response times to the implementation of changes and problem resolutions.

The Global Support Center ensures that problems and the need for changes are controlled and organized, historically maintained, and expedited through predetermined configuration control and management processes in support of the Warfighter.

The Global Support Center Problem reports are controlled and organized along predetermined management and system processes, synchronizing with requirements, and implemented to ensure that they operate synergistically from an integrated operational perspective in support of the Warfighter.

It’s a 24x7 Electronic Distribution & Virtual Help Desk System.

This system was designed specifically to support a wide variety of DoD hardware systems and software applications, thus setting it apart from any commercial help desk application. The system complies with all DoD standards and restrictions for Internet based code and architecture. Most commercial products currently use either unaccredited Java Applets or ActiveX, both of which are restricted by the DoD in publicly accessible websites. Additionally, this system is completely customizable to meet the specific needs of any organization. Problem tracking and resolution has become significantly more efficient within organizations that are using the Global Support Center.

The system is a simple but powerful application that makes it easy to track and resolve reported problems by communicating instantly with administrators, subject matter experts, managers, and end users regardless of their location. The system provides users an easy and effective way to either search a database for a resolution to their problem or to submit the problem for evaluation and resolution by a subject matter expert.

Visit our Global Support Center Demo to learn more. You can apply for Demo access there, and be able explore the Demo system features and benefits.

When you apply, choose Tactical Switching as supported system for a great place to start!

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